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QR Codes Explained - 8 Do's and Don'ts

QR Codes Explained - 8 Do's and Don'ts

QR Codes Explained - 8 Do's and Don'ts

There have been many articles recently that suggest the only time to use a QR Code is Never. 

When used correctly (read appropriately), QR Codes can be an highly effective method of linking offline with on-line.

QR Codes (Quick Response Codes), are a 2-D barcode invented in Japan in 1994 to provide a means of storing more information in barcodes than the standard 1-D vertical lined barcode. Originally used in vehicle manufacturing plants as a method of tracking parts from delivery to installation, thanks to the fact SmartPhones can be used to scan QR Codes, they quickly spread into other industries, particularly marketing and advertising.

A fantastic example of QR Codes being used effectively is by a wildlife refuge in the US displaying QR Codes on posts along a walking trail to instantly direct visitors to a website with information about local flora and fauna along the trail. Perfect! The codes deliver convenience and something of value.

HCD Tactic: Be selective about where you place a QR Code, and what the destination will deliver.

So here's our 8 Do's and Don'ts for using QR Codes:

  1. Placement : Don't put a QR Code on a billboard. It's way too hard scan!
  2. Placement : Do put a QR Code on a poster in a bus shelter. You have a captive audience in easy reach.
  3. Content : Don't put a QR Code on a poster relating to personal or sensitive issues such as health disorders. No one wants to be seen accessing that information in public. In this case it's much better to include a website address or phone number that can be actioned without having to scan the message for all the world to see.
  4. Content : Do use QR Codes on a poster advertising your non personal or sensitive products and services. Customer sees product, likes product, gets taken directly to buying the product.
  5. Placement : Don't put a QR Code on a poster in a toilet. Hands are too busy with other things (or they should be!)
  6. Placement : Do put a QR Code in a press advertisement linking directly to the page on your website where customers can buy the product you are advertising. Customer gets an instant result. Their original activity (reading the paper) isn't interrupted.
  7. Incentive : Don't just link a QR Code to the same information they can already see alongside the Code. Give the visitor a reward for their effort - like a "QR Code Discount or Bonus". 
  8. Incentive : Do use a QR Code to enter visitors into your latest competition.  

Remember, QR Codes have practically unlimited uses, but the majority of them just don't fit with audience's habits and expectations. Use them wisely, and you can create positive associations with your audience and build positive results.

You can find several free and subscription (which provide tracking services) based QR Code creation tools on the Internet with a simple search for 'QR Code generator'. Free generators allow you to create static QR Codes quickly, while the subscription based providers include additional features such as customisation and dynamic QR Codes (allowing you to change the information in the code without needing to update/reprint the code) and code tracking data.

For more information about the QR Code, visit the Denso Wave QR Code website.


4 Essentials for Planning Videos

4 Essentials for Planning Videos

4 Essentials for Planning Videos

Last month we explained that half of all online customers had more confidence in products after watching a video, and a third bought the product after being influenced by the video. Pretty good reasons to incorporate video into your online shop!

Everyone with a Smartphone or Tablet has a video camera, but like all online content, if it isn't engaging it will just be ignored.

Here's our 4 essential tips to plan videos that will engage and inform your customers effectively...
  1. Know your purpose - Why are you making this video? Are you showcasing your products? Providing instructions to help customers? Maybe something more creative?
  2. Know your audience - Tailor your language and content to your audience. Will they understand technical terms? Do they expect/need to see a full product demonstration? Do they want to hear about the manufacturing process?
  3. Where will you publish? - Youtube is King, but there are other video platforms. Will you publish your videos exclusively on your website? Will you broadcast over many different websites?
  4. Measuring your Results - How will you measure success? The total number of views? How many times your video is shared? Sales generated by your video? What tools will you use?

Consider our 4 essentials when planning videos to enhance your online store...and who knows, you just might create the next viral video sensation!

(Image by NewsbiePix.)


33 Things We All HATE About Carts

33 Things We All HATE About Carts

33 Things We All HATE About Carts

A group called VoucherCloud sent us an infographic of statistics about US consumers and their online habits. While some points came as no surprise, there were still things that made us go 'Hmm'.

Like did you know that a judgement to buy your product (or not) is made in just 90 seconds! That's faster than your Aunty Denise on Boxing Day!!

Tell us what you think about the stats in this infographic. Does it change the way you look at your online customers?

View the Infographic: Consumer Psychology and the E-Commerce Checkout

More Information: Consumer Psychology and the E-Commerce Checkout - An infographic by the team at vouchercloud




Personalising the e-commerce Experience

Personalising the e-commerce Experience

Personalising the e-commerce Experience
As a leading provider of e-commerce solutions for more than a decade, we're always striving to meet demands for new functionality that satisfies the current and future requirements of the hundreds of clients using our iASP shopping cart and the hundreds of thousands of customers who in turn purchase goods and services via desktop and mobile devices using our technology.

To that end we are pleased to announce the release of new advanced adjustment and shipping rules that now allow for practically any adjustment imaginable at the checkout based on any combination of individual customer attributes, product attributes or transaction attributes.

For example, a vendor can now offer 50% off shipping to customers named Paul who purchase XXL Blue T-shirts on Tuesdays between 4:00pm and 5:00pm!

In the lead up to Christmas we're releasing more exciting new e-commerce functions, so please watch this space!

Why do customers leave without saying goodbye?

Why do customers leave without saying goodbye?

Why do customers leave without saying goodbye?

It was fun while it lasted...

I talk to businesses worrying about customers posting negative feedback, but a customer can do something far worse: Leave, without even saying goodbye!

Don't rely on customer feedback to highlight problems...in reality customers are more likely to just move on if they encounter barriers to your offerings.

Case in point: A client recently created a promotion-code based offer on Facebook.

Plenty of followers claimed the offer, but no sales resulted...on investigation the code wasn't set-up properly, but nobody complained...they just didn't buy anything!

Tactic: There is a second powerful lesson here...many online systems behave differently according to login status: be sure to test everything is functioning properly from your customers perspective... on this later...